Friction Point Analysis™

using real time data to raise team performance

  • Discover where the friction points or challenges are in your team or organization

  • Compare with other foreign companies in Japan

  • Leverage data to develop meaningful programs

Friction Point Analysis™

Friction Point Analysis™,  using real-time data to raise team performance


 A friction point (FP) indicates an actual or potential challenge that can adversely affect the performance of individuals and teams. In Japan, because of the culture, FPs are difficult to detect. FPs usually smolder for a long time, slowly causing damage. These almost never 'burst into flame' so go unrecognized. In fact,  a sampling of teams from 15 companies representing 7 different industries including retail, IT, consulting, finance, fashion, automotive and healthcare shows that a staggering 63.6% say they are 'frustrated',  while only 8.6% of their foreign colleagues realize there may be a problem. That frustration is an example of a friction point, that, left unchecked, can cause teams to substantially underperform. This, in many cases, leaves management aware of a problem, but unable to locate the root cause, and so, unnecessarily, leaving it to fester. It doesn't have to be that way.


We specialize in working with foreign companies in Japan. Our, unique, Friction Point Analysis™ process is designed to assess team performance of companies with multicultural environments. You learn how they see themselves and their colleagues. By analyzing your teams' FPs, you gain solid metrics from both Japanese and their foreign colleagues. This data allows for the development of dual solutions for eliminating friction points and raising team performance. Friction Point Analysis™ can be used for individuals, leadership, management and functional teams and entire organizations. 


Contact us to learn how Friction Point Analysis™ can be customized for your specific requirements.


我々が開発した「Friction Point Analysis for global workplace(グローバル協働摩擦ポイント)分析」は、グローバルな環境で働くチームが仕事の成果をいかに向上させるかという点にフォーカスし、特に外資系企業の皆様向けに開発された分析ツールです。誤解や行き違いが起こりがちな環境で、お互いがお互いをどのように見ているか。何をお互いに期待しているのか。そういった、仕事で成果を出していく上で障害になる「Friction Point=摩擦ポイント」を可視化・定量化するものです。 外資系企業にお勤めの日本語を母国語とされる皆様向けのグローバルな環境における仕事の取り組み方と、英語を母国語とする外国人の方々(上司、上部組織、同僚の皆様)の双方を対象にした分析により、一方的に日本人側が改善に向けた努力をするのではなく、グローバルな観点で個人、チーム、リーダーそれぞれのレベルで取り組むべき課題とそれに対する多面的なソリューションのあり方を特定します。